What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Continue reading What’s the big deal with AI-powered chatbots?

How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key Performance Indicators can help you evaluate your customer service chatbot for superior performance. It will also help you understand the effectiveness of your customer service chatbot. Tracking KPIs can inform you if your… Continue reading How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

How to choose the right chatbot platform for your enterprise

Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in the market, it can often seem impossible to truly identify what works and what doesn’t. From pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge,… Continue reading How to choose the right chatbot platform for your enterprise