Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s 2019 CIO Agenda) AI-powered chatbots have helped the banking sector with significant cost-savings, a shocking $209 million in 2019 which is expected to surpass $7.3 billion by 2023. (Source: Juniper Research) The insurance sector is no exception.… Continue reading AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

AI-Powered Automation Chatbots will Solve Your Customer Service Problems

It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on capacity, and it wouldn’t be soon enough when they would be able to help her out appropriately. But he didn’t quite… Continue reading AI-Powered Automation Chatbots will Solve Your Customer Service Problems

How you can optimize your business using a chatbot

The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in websites, applications, emails, and mobile devices. In fact, a study by Statista shows that the demand for chatbot software among businesses will reach $1.25… Continue reading How you can optimize your business using a chatbot