Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Continue reading Natural Language Processing (NLP) Is Driving Intelligent Email Automation

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Continue reading Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… Continue reading How you can use AI to engineer a new customer support strategy for a post-COVID world

How you can keep your employees motivated in the face of COVID-19

How are your employees hanging in there? Have you devised a clear plan for their wellbeing? Are you providing them with enough resources to take care of their physical, mental, emotional, and financial health? What’s your strategy for their safety and security? Are you laterally focused on them as much as you are on supporting… Continue reading How you can keep your employees motivated in the face of COVID-19

How to choose the right customer service email automation platform for your business

It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few seconds. However, with such a large number of customer service email automation players in the market, it can often seem impossible to identify the customer service email… Continue reading How to choose the right customer service email automation platform for your business