Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

A conversational banking chatbot vs. a custom banking application

What is the future of conversational AI-powered chatbot? Your customer logs in to Amazon to purchase Peter Frankopan’s The Silk Roads and is thrilled to find their newfound appetite for history alchemized into illuminating book suggestions in the ’46 more like this’ window. Netflix regales them with a smorgasbord of delicious cooking adventures once they… Continue reading A conversational banking chatbot vs. a custom banking application

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Continue reading How Generali automated responses to 40% of customer emails using AI-powered email parser software

How AI-powered solutions can help your business craft superior omnichannel customer experiences

A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights One of the prickiest problems enterprises face with their string of legacy systems employed to craft integrated, omnichannel customer experiences is, unfortunately, not being able to do exactly that. As much as… Continue reading How AI-powered solutions can help your business craft superior omnichannel customer experiences

Why do most customer service chatbots fail — and how AI-powered automation is the solution

Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users engagingly in a natural human-to-human-like manner. By automating around 80% of customer queries that are predictable, transactional, and repetitive — these chatbots provide personalized responses to each one of… Continue reading Why do most customer service chatbots fail — and how AI-powered automation is the solution

Why most customer service chatbots don’t work— and how AI can save them from failing

“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome to Phoebe’s Orchids. Over 100000 happy customers trust us to bring their mornings alive with rich colours and fragrance. :)” “Nice. Now if you could connect me with your support rep, that would be great. Thanks! ”… Continue reading Why most customer service chatbots don’t work— and how AI can save them from failing

How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… Continue reading How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19