Why the insurance industry needs conversational AI for customer service

Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers. ‘I’m going skiing later this week. Can you please check if it is covered under my insurance policy?’, Mo had asked again. The call had already clocked upwards of twenty minutes. Alex’s squint sharpened. He was skimming… Continue reading Why the insurance industry needs conversational AI for customer service

How banks and finance enterprises can strengthen their support with AI-powered customer service solutions

Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying challenges concerning call volume and complexity for customer support teams globally. The crisis was quick to seal contact centres large and small and plunge all frontline services and sales… Continue reading How banks and finance enterprises can strengthen their support with AI-powered customer service solutions

How to choose the right Live Chat solution for your enterprise

Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly based on the urgency of demand. Often agents might not be able to offer their full focus to any single request in particular. Long waiting times in such scenarios… Continue reading How to choose the right Live Chat solution for your enterprise

Just How Big a Deal an AI-powered Voice Bot is For Your Customer Service and Your Business

“Welcome to Standard Chartered priority banking.If your inquiry pertains to a moratorium on your term loan and credit card facilities, please refer to the important information section on our website…………Please, wait while your call is being transferred to a customer service representative.” It was already 3 minutes and 20 seconds before they cut off the… Continue reading Just How Big a Deal an AI-powered Voice Bot is For Your Customer Service and Your Business

How to choose the right chatbot platform for your enterprise

Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in the market, it can often seem impossible to truly identify what works and what doesn’t. From pre-built integrations to contextual understanding to sentiment analysis for smart escalation, a cutting-edge,… Continue reading How to choose the right chatbot platform for your enterprise