Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Continue reading Natural Language Processing (NLP) Is Driving Intelligent Email Automation

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Continue reading Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Continue reading How Generali automated responses to 40% of customer emails using AI-powered email parser software

How AI-powered customer service solutions can support your agents and customers during these unprecedented times

As the grip of COVID-19 intensifies on an increasingly splintering world and more and more people shelter themselves indoors for work, life, and everything in between, businesses large and small are finding themselves struggling with an overbearing demand for answers. The customer is unravelling. People are looking for a semblance of clarity amid the confusion… Continue reading How AI-powered customer service solutions can support your agents and customers during these unprecedented times

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… Continue reading How AI-powered customer service automation can prepare your business for navigating a post-COVID world

How to choose the right customer service email automation platform for your business

It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few seconds. However, with such a large number of customer service email automation players in the market, it can often seem impossible to identify the customer service email… Continue reading How to choose the right customer service email automation platform for your business

Five simple steps to adopting Cognitive Email Automation for business

Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine. Easy-to-integrate with multiple customer support channels and software, it makes Cognitive Email Automation readily adoptable for enterprises around the globe.  Our Cognitive Email Automation-powered engine deploys an email bot to automate forwarding emails to the right department, extracting information from the… Continue reading Five simple steps to adopting Cognitive Email Automation for business