How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Unravelling the Power of AI to Improve Customer Experience

Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX). Business leaders’ prime focus now has shifted more towards establishing… Continue reading Unravelling the Power of AI to Improve Customer Experience

How you can help your frontline employees by using an AI chatbot for customer service

For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive requests. They were struggling to effectively address customer concerns since support employees were rarely available after business hours. The subsequent delays in replies were corroding brand trust and business. We integrated a  Conversational AI chatbot for customer service into… Continue reading How you can help your frontline employees by using an AI chatbot for customer service