How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Continue reading Natural Language Processing (NLP) Is Driving Intelligent Email Automation

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Continue reading Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or informed where to look up. – Source: Gallup An alarming fact! A study by the Work Institute further reveals that nearly 40% of new hires… Continue reading HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Continue reading The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study