How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

Unravelling the Power of AI to Improve Customer Experience

Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX). Business leaders’ prime focus now has shifted more towards establishing… Continue reading Unravelling the Power of AI to Improve Customer Experience

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s 2019 CIO Agenda) AI-powered chatbots have helped the banking sector with significant cost-savings, a shocking $209 million in 2019 which is expected to surpass $7.3 billion by 2023. (Source: Juniper Research) The insurance sector is no exception.… Continue reading AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

AI-Powered Automation Chatbots will Solve Your Customer Service Problems

It was for the fourth time in the day that Martha had written in to confirm exactly when the company would be able to process her claim. He knew they were running short on capacity, and it wouldn’t be soon enough when they would be able to help her out appropriately. But he didn’t quite… Continue reading AI-Powered Automation Chatbots will Solve Your Customer Service Problems