How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

AI Chatbots: Increase Lead Conversion with the power of Automation

The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages of the home decor magazine. Intrigued by the vintage find, she immediately picked up her phone to look up the online… Continue reading AI Chatbots: Increase Lead Conversion with the power of Automation

Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

86% of chatbot projects face some level of failure according to the recent survey by Pega systems.  As a project manager at Enterprise Bot with little technical background, it is critical for me to have an inside-out understanding of the AI project since  beginning, and of course, failure is not even an option 🙂. One… Continue reading Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

A conversational banking chatbot vs. a custom banking application

What is the future of conversational AI-powered chatbot? Your customer logs in to Amazon to purchase Peter Frankopan’s The Silk Roads and is thrilled to find their newfound appetite for history alchemized into illuminating book suggestions in the ’46 more like this’ window. Netflix regales them with a smorgasbord of delicious cooking adventures once they… Continue reading A conversational banking chatbot vs. a custom banking application

How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key Performance Indicators can help you evaluate your customer service chatbot for superior performance. It will also help you understand the effectiveness of your customer service chatbot. Tracking KPIs can inform you if your… Continue reading How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

Why most customer service chatbots don’t work— and how AI can save them from failing

“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome to Phoebe’s Orchids. Over 100000 happy customers trust us to bring their mornings alive with rich colours and fragrance. :)” “Nice. Now if you could connect me with your support rep, that would be great. Thanks! ”… Continue reading Why most customer service chatbots don’t work— and how AI can save them from failing

How AI-powered customer service automation can prepare your business for navigating a post-COVID world

Start by adopting AI-fueled automation to free up time for what matters the most From banking to retail, healthcare to manufacturing, education to professional services, it is a confounding time for businesses around the globe. Companies that have been slow adopters of digitization are facing fragmented workflows. Teams that are not used to the concept… Continue reading How AI-powered customer service automation can prepare your business for navigating a post-COVID world