Conversational Bots Will Protect User Data from Sophisticated Attacks

Cyberattacks are on the rise driven by the rapid digitization and 2020 global pandemic. Today’s attacks are not the traditional attacks of the past; over the years they have evolved to become more sophisticated. With the massive volumes of data produced from all transactions, it is even more critical to plan for a fraud detection… Continue reading Conversational Bots Will Protect User Data from Sophisticated Attacks

AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Natural Language Processing (NLP) Is Driving Intelligent Email Automation

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails. – Source: Forrester Research Creating great customer experiences has become a top priority for businesses today. Due to the rapid… Continue reading Natural Language Processing (NLP) Is Driving Intelligent Email Automation

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Continue reading Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or informed where to look up. – Source: Gallup An alarming fact! A study by the Work Institute further reveals that nearly 40% of new hires… Continue reading HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Continue reading The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s 2019 CIO Agenda) AI-powered chatbots have helped the banking sector with significant cost-savings, a shocking $209 million in 2019 which is expected to surpass $7.3 billion by 2023. (Source: Juniper Research) The insurance sector is no exception.… Continue reading AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX