How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or informed where to look up. – Source: Gallup An alarming fact! A study by the Work Institute further reveals that nearly 40% of new hires… Continue reading HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also creates email triage, which is one of the key reasons of customer churn. Generali’s customer support reps encountered the same problem where delayed processes presented… Continue reading The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study

AI Chatbots: Increase Lead Conversion with the power of Automation

The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages of the home decor magazine. Intrigued by the vintage find, she immediately picked up her phone to look up the online… Continue reading AI Chatbots: Increase Lead Conversion with the power of Automation

Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

86% of chatbot projects face some level of failure according to the recent survey by Pega systems.  As a project manager at Enterprise Bot with little technical background, it is critical for me to have an inside-out understanding of the AI project since  beginning, and of course, failure is not even an option 🙂. One… Continue reading Ensure Success for Your Chatbot Projects with Enterprise Bot’s Chatbot Canvas

Unravelling the Power of AI to Improve Customer Experience

Customer dissatisfaction not only hurts the bottom line of your business but damages the organizational reputation. Customer experience lies at the heart of every business. Just like a building can’t stand without pillars, your business can’t win the race without a seamless customer experience (CX). Business leaders’ prime focus now has shifted more towards establishing… Continue reading Unravelling the Power of AI to Improve Customer Experience

Surging Requests in Customer Service? Conversational AI to the Rescue!

‘Altrove at 9?’ Nina saw her phone’s screen light up with the notification. And for a split second, her eyes lit up unlike from the icy blue glare of her computer screen. But she knew she couldn’t afford the luxury of clicking it open.  There were still 50 tickets blinking red on her system, and… Continue reading Surging Requests in Customer Service? Conversational AI to the Rescue!