How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

Systemic evaluation is paramount to generating tangible quantitative and qualitative business results from a customer service chatbot. Regularly analyzing and measuring Key Performance Indicators can help you evaluate your customer service chatbot for superior performance. It will also help you understand the effectiveness of your customer service chatbot. Tracking KPIs can inform you if your… Continue reading How You Can Evaluate Your Customer Service Chatbot For The Best Business Results

How you can optimize your business using a chatbot

The concept of talking to a machine that responds like a human being is no longer confined within the pages of sci-fi novels. Nowadays, chatbots are becoming a common feature in websites, applications, emails, and mobile devices. In fact, a study by Statista shows that the demand for chatbot software among businesses will reach $1.25… Continue reading How you can optimize your business using a chatbot

Why the insurance industry needs conversational AI for customer service

Information billowed, and numbers waltzed in front of him as his eyes plumbed the blue screen for answers. ‘I’m going skiing later this week. Can you please check if it is covered under my insurance policy?’, Mo had asked again. The call had already clocked upwards of twenty minutes. Alex’s squint sharpened. He was skimming… Continue reading Why the insurance industry needs conversational AI for customer service

How banks and finance enterprises can strengthen their support with AI-powered customer service solutions

Call centres are the primary if not the only human touchpoint for banks. And the pandemic has displaced precisely these cornerstones of bank-customer relationships by magnifying challenges concerning call volume and complexity for customer support teams globally. The crisis was quick to seal contact centres large and small and plunge all frontline services and sales… Continue reading How banks and finance enterprises can strengthen their support with AI-powered customer service solutions

How AI-powered solutions can help your business craft superior omnichannel customer experiences

A great omnichannel support strategy bestows your customers with consistent, seamless support across platforms and agents with a singular view on customer insights One of the prickiest problems enterprises face with their string of legacy systems employed to craft integrated, omnichannel customer experiences is, unfortunately, not being able to do exactly that. As much as… Continue reading How AI-powered solutions can help your business craft superior omnichannel customer experiences

Just How Big a Deal an AI-powered Voice Bot is For Your Customer Service and Your Business

“Welcome to Standard Chartered priority banking.If your inquiry pertains to a moratorium on your term loan and credit card facilities, please refer to the important information section on our website…………Please, wait while your call is being transferred to a customer service representative.” It was already 3 minutes and 20 seconds before they cut off the… Continue reading Just How Big a Deal an AI-powered Voice Bot is For Your Customer Service and Your Business

How you can use AI to engineer a new customer support strategy for a post-COVID world

The banana bread came out delish. Between whisking milk and vanilla and listening to Bach, Gloria couldn’t care less about her semester exams that had been suspended until no one could tell when. She has never felt more restless in her life. Her Instagram has been a window to her latest obsessions with bowls of… Continue reading How you can use AI to engineer a new customer support strategy for a post-COVID world