AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation. Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address… Continue reading AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19

Conversational AI in Retail is Transforming the Customer Experience

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases.… Continue reading Conversational AI in Retail is Transforming the Customer Experience

9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Low-Code/No-Code platforms comprises a slew of solutions that are harnessed to build complete applications via a visual drag-and-drop interface instead of cumbersomely writing thousands of lines containing complicated codes.  With low-code platform features, IT can easily work with users from enterprises to construct modern business apps in a short amount of time. The innovation makes… Continue reading 9 Reasons Why Low-Code/No-Code Platform Is the Best Choice for Increasing Adoption of Virtual Assistants

Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As companies are realizing the wide array of benefits in integrating cognitive technologies into their business processes, the adoption is growing on a rapid scale. We are not making anything up… Continue reading Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences

How Generali automated responses to 40% of customer emails using AI-powered email parser software

For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The organization was receiving emails concerning a wide assortment of customer requests and in myriads of languages addressed to a single mailbox. Their CX department was handling significant volumes of customer email requests… Continue reading How Generali automated responses to 40% of customer emails using AI-powered email parser software

How to choose the right Live Chat solution for your enterprise

Managing multiple conversations at once can be challenging for most live chat agents. Large numbers of queries dropping in simultaneously can be difficult to prioritise quickly based on the urgency of demand. Often agents might not be able to offer their full focus to any single request in particular. Long waiting times in such scenarios… Continue reading How to choose the right Live Chat solution for your enterprise

Why most customer service chatbots don’t work— and how AI can save them from failing

“Hello! How may I assist you today?” “I want to talk to your customer care representative.” “Sweet! Welcome to Phoebe’s Orchids. Over 100000 happy customers trust us to bring their mornings alive with rich colours and fragrance. :)” “Nice. Now if you could connect me with your support rep, that would be great. Thanks! ”… Continue reading Why most customer service chatbots don’t work— and how AI can save them from failing

How you can fortify your business and your call support using Conversational AI Voice Bot

Call support is the go-to channel for most customers for flexible communication. Around 57 percent of the customers, as surveyed by Accenture, said that they would prefer to call over anything else. But the pandemic has had contact centres across the globe shut shop and thin out over the last two months. And even as… Continue reading How you can fortify your business and your call support using Conversational AI Voice Bot

COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7

Almost two months into lockdowns and quarantines with workplaces around the world shuttered, the coronavirus mayhem has had hard-pressed contact centers and service agents pining for support and innovation. Distress calls have peaked and businesses have been scrambling to support customer-service operations with employees working from home with access to limited resources and ample distraction.… Continue reading COVID-19 affecting your support arm? AI-powered voice assistants can help your service agents speak to your customers 24/7

How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19

Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers. And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows. The stretched working hours are only… Continue reading How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19