How can an AI chatbot help your business nail a great customer experience

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.  39% of IT pioneers are as of now utilizing AI or ML,  33% said that they hope… Continue reading How can an AI chatbot help your business nail a great customer experience

AI CHATBOTS to improve customer service costs

Businesses spend nearly 1 trillion in customer service costs each year. Customer support executives spend most of their time in a day attending to repetitive queries. This not only drains cost-efficiency of an organization but also leads to slow responses in cross-channel communications. Delayed responses impact the customer experience significantly causing higher customer churn rate. Per… Continue reading AI CHATBOTS to improve customer service costs

5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

The time has changed. It’s not only the product that intrigues users today but also the engagement brands are providing to them. More than what you deliver, what matters is how you interact with users and deliver. AI-powered chatbots play a critical role today in enhancing brand communications with users by automating customer communication processes.… Continue reading 5 Simple Steps to Leveraging an AI-Powered Chatbot Platform for Your Business

HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

Every 2 out of 3 employees express their frustration at not being able to access or find the relevant policy information in their organization because they are not given or informed where to look up. – Source: Gallup An alarming fact! A study by the Work Institute further reveals that nearly 40% of new hires… Continue reading HR Process Automation Is Transforming Employee Experience with AI-Powered Chatbots

AI Chatbots: Increase Lead Conversion with the power of Automation

The texture of the furniture looked so inviting that she almost lifted her hand to reach out and touch it. It was a lazy Saturday afternoon, and Kim was lost in the glossy pages of the home decor magazine. Intrigued by the vintage find, she immediately picked up her phone to look up the online… Continue reading AI Chatbots: Increase Lead Conversion with the power of Automation

Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

At a Glance: 80% of respondents reported of already using chatbots or are planning to deploy by 2020. (Source: Oracle) Nearly 50% of customers said they would prefer buying from brands having chat options. (Source: Facebook) Implementing an effective chatbot solution will help to cut down efforts of live agents by 60–80% providing them to… Continue reading Conversational AI Chatbots: Is It Really Critical for Your Customer Service?

AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

At a Glance: 31% of enterprise CIOs have already adopted conversational platforms to run their operations. (Source: Gartner’s 2019 CIO Agenda) AI-powered chatbots have helped the banking sector with significant cost-savings, a shocking $209 million in 2019 which is expected to surpass $7.3 billion by 2023. (Source: Juniper Research) The insurance sector is no exception.… Continue reading AI-Powered Chatbots over Click-Based Chatbots: Improve Your Conversion with Enhanced CX

What’s the big deal with AI-powered chatbots?

“Hello! How may I help you?” “Um…hi! I was wondering if you could tell me more about…you.” “About me!” “Yes. I am curious about understanding what exactly a chatbot is and what it does.” “Ah! Great. Shall I begin from the beginning then?” “Yes, please.” A chatbot is a computer program powered by rules or… Continue reading What’s the big deal with AI-powered chatbots?

A conversational banking chatbot vs. a custom banking application

What is the future of conversational AI-powered chatbot? Your customer logs in to Amazon to purchase Peter Frankopan’s The Silk Roads and is thrilled to find their newfound appetite for history alchemized into illuminating book suggestions in the ’46 more like this’ window. Netflix regales them with a smorgasbord of delicious cooking adventures once they… Continue reading A conversational banking chatbot vs. a custom banking application

Why do most customer service chatbots fail — and how AI-powered automation is the solution

Modern chatbots are more advanced, interactive, and intuitive than ever. They employ Conversational AI technology to decipher the intent of the queries and communicate to users engagingly in a natural human-to-human-like manner. By automating around 80% of customer queries that are predictable, transactional, and repetitive — these chatbots provide personalized responses to each one of… Continue reading Why do most customer service chatbots fail — and how AI-powered automation is the solution